These Terms & Conditions govern your use of WhatIsTheFish.com and any purchases made through our website. By accessing or using our site, you agree to be bound by these Terms.

Use of the Website

You agree to use this website for lawful purposes only. You must not misuse the site, attempt unauthorized access, interfere with site functionality, or engage in any activity that violates applicable laws or regulations.

We reserve the right to restrict or terminate access to the website if these Terms are violated.

Products & Orders

All products sold on WhatIsTheFish.com are custom-made and produced on demand.

  • Product images are for illustrative purposes only; slight variations in color, size, or placement may occur

  • Prices and product availability are subject to change without notice

  • We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or policy violations

Once an order enters production, it cannot be modified or canceled.

Payment

All payments are processed securely through third-party payment providers. We do not store or have access to your full payment details.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Shipping & Delivery

Shipping times provided are estimates only and are not guaranteed. Delays may occur due to production schedules, carrier issues, holidays, or other factors beyond our control.

We are not responsible for delays, losses, or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer.

Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Please review that policy carefully before placing an order.

Intellectual Property

All content on this website, including designs, artwork, images, text, logos, and graphics, is the intellectual property of WhatIsTheFish and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

User Content

If you submit content to our website, including reviews or feedback, you grant WhatIsTheFish a non-exclusive, royalty-free right to use, display, and distribute that content for business purposes.

You are responsible for ensuring that any content you submit does not violate third-party rights or applicable laws.

Limitation of Liability

To the maximum extent permitted by law, WhatIsTheFish shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless WhatIsTheFish, its owners, partners, and affiliates from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws and regulations.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.

Your continued use of the website constitutes acceptance of any revised Terms.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: [email protected]

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

US Business Office:
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States

VN Creative Office:
300/4A Nguyen Thai Son Street
Ward 1, Go Vap District
Ho Chi Minh City 700000
Vietnam