WhatIsTheFish.com

Not fully satisfied with your purchase or need help with your order? Please contact our customer support team at [email protected]. We are always happy to assist you and find the best possible solution.

Important Notice (Custom-Made Products)

All products sold on WhatIsTheFish.com are custom-made and printed on demand, specifically for each individual order.

Because of this:

  • We do not accept returns or refunds for incorrect size, fit, color choice, or style selection

  • Customers are responsible for selecting the correct size and product variant

  • Size charts are available on every product page and should be reviewed carefully before placing an order

Order Modifications & Cancellations

  • Order modifications or cancellations may be requested within 24 hours of placing an order

  • After 24 hours, orders enter production and cannot be changed or canceled

To request a change or cancellation, please contact us as soon as possible at [email protected].

Damaged, Defective, or Incorrect Items

We take product quality seriously. However, in rare cases, you may receive:

  • A damaged item

  • Poor-quality printing

  • The wrong product or design

If this occurs, we will gladly offer a free replacement or a refund for the affected item.

To process your request, please provide:

  • Your order number

  • A clear photo showing the issue (damage, misprint, or incorrect item)

Please email the required information to [email protected], and our support team will handle the issue promptly.

Order Not Received

If your order has not arrived within 30 days from the order date, please contact us for assistance.

In this case, you may be eligible for:

  • A free replacement, or

  • A full refund

This policy does not apply if:

  • The shipping address provided was incorrect or incomplete

  • Delivery was missed due to customer unavailability

Returns & Refunds

In most cases, returns are not required for defective or incorrect items. A refund or replacement will be processed after we receive photo evidence of the issue.

If a return is requested:

  • Customers are responsible for return shipping costs

  • Returned items must be unused, unworn, and unwashed

Return Eligibility Conditions

To be eligible for a return or refund:

  • The product must have been purchased within the last 30 days

  • The item must be new, unused, unworn, and unwashed

  • The product must be defective, damaged, or different from what was ordered

The following are not eligible:

  • Used items

  • Requests submitted more than 30 days after delivery

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us at:

[email protected]